Terms & Conditions

LEGAL

Terms & Conditions

Cosmera.store — Please Read Before Shopping

By placing an order on Cosmera.store, you agree to the following terms and conditions. Please read them carefully before making a purchase. These terms apply to all customers across Pakistan.
Free Gift with Every Order 🎁
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Our Gift to You — Always!
A little surprise with every single order

At Cosmera.store, we believe every customer deserves to feel special. That is why we include a free gift with every order — no minimum spend, no conditions. Just our way of saying thank you for choosing us! 💕

  • Every order, regardless of order value, includes a free surprise gift
  • The gift item may vary and is selected based on availability — it is a surprise!
  • The free gift cannot be exchanged, returned, or replaced with another item
  • Cosmera.store reserves the right to change or update the gift item at any time without prior notice
  • The gift is a token of appreciation and holds no guaranteed monetary value
General Terms
  • By using this website and placing an order, you confirm that you are at least 18 years of age
  • All product information, prices, and availability are subject to change without prior notice
  • Cosmera.store reserves the right to cancel any order at any time if fraudulent activity is suspected
  • We reserve the right to refuse service to anyone for any reason
  • All content on this website is the property of Cosmera.store and may not be copied or reused
Orders & Payments
  • Orders are confirmed only after a call or message verification by our team
  • Cash on Delivery (COD) is available across Pakistan
  • Prices displayed on the website are in Pakistani Rupees (PKR) and are inclusive of all applicable taxes
  • In case of a pricing error, Cosmera.store reserves the right to cancel and refund the order
  • Please ensure your delivery address and contact number are correct at the time of ordering
Delivery & Shipping
  • We deliver to all cities and towns across Pakistan
  • Standard delivery charge is Rs.200 flat for all orders below Rs.3,500
  • Orders above Rs.3,500 qualify for free delivery nationwide
  • Delivery typically takes 3–5 business days after dispatch
  • Cosmera.store is not responsible for delays caused by courier partners or unforeseen circumstances
Returns & Refunds
  • Returns are accepted within 7 days of delivery for eligible products only
  • An unboxing video is mandatory for all return and damage claims
  • Used, opened, or damaged-by-customer products are not eligible for return
  • Refunds for COD orders will be processed via EasyPaisa / JazzCash / bank transfer within 3–5 working days
  • Please refer to our full Return Policy page for detailed information
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Unboxing Video — Important!
Required for all return & damage claims

If you receive a damaged, wrong, or defective product, you must record an unboxing video as proof to file a claim. No claim will be accepted without an unboxing video. Please record a clear video of the sealed parcel and continue recording as you open it completely. This protects both you and us.

Product Authenticity
  • Cosmera.store is committed to selling 100% original and authentic products
  • All products are sourced from verified suppliers and distributors
  • If you have any concerns about product authenticity, please contact us immediately
Privacy & Data
  • Your personal information is collected solely for order processing and delivery purposes
  • We do not share your information with any third parties except our delivery partners
  • By placing an order, you consent to receive order-related messages on your provided contact number
Changes to Terms

Cosmera.store reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on the website. Continued use of our website constitutes acceptance of the updated terms.

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